Frequently Asked Questions
Everything you need to know about our luxury home collections and services.
What is the typical lead time for furniture delivery?
Standard in-stock items typically ship within 5-7 business days. For custom upholstery or white-glove delivery items, please allow 8-12 weeks for production and specialized transit.
Do you offer White Glove Delivery services?
Yes, we offer premium White Glove Delivery for an additional fee. This service includes inside placement, assembly in your room of choice, and removal of all packaging materials.
What is your return policy for high-end furniture?
We accept returns on non-custom items within 30 days of delivery, subject to a 20% restocking fee. Items must be in original condition. Please note that custom-made or 'made-to-order' pieces are final sale.
Are your products covered by a warranty?
Most of our pieces carry a one-year manufacturer's warranty against structural defects. We also offer extended protection plans for accidental stains or damages to ensure your investment lasts a lifetime.
Can I request fabric or finish swatches before ordering?
Absolutely. We encourage customers to order swatches to ensure the color and texture meet their expectations. You can request up to five complimentary swatches through our 'Request a Swatch' page.
Do you offer trade discounts for interior designers?
Yes, Grayson Luxury has a dedicated Trade Program for industry professionals. Registered designers, architects, and developers are eligible for exclusive pricing and personalized concierge service.